Jillvo believes gaming should be enjoyable, not stressful. Our responsible gaming tools and guidelines are here to help you stay within your limits and keep the experience fun.
We want you to stay in control at all times. These tools are here for you.
Set your own daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one takes effect after 72 hours.
Set a limit on how long you play in a single session. Once that time is up, you'll be automatically warned or your session will end.
For a short break, set a cooling-off period from 24 hours up to 6 weeks. During this time, account access and betting will be completely suspended.
For a longer break, choose a self-exclusion period ranging from 6 months to permanent. During self-exclusion, you will not receive any promotional communications.
Set a limit on the maximum amount you can lose within a given period. Once you reach that limit, betting will stop automatically.
You'll receive regular pop-up notifications letting you know how long you've been playing and how much you've spent.
Online betting and casino games are genuinely fun and exciting — but like any form of entertainment, staying within limits matters. Responsible gaming at Jillvo isn't just a policy; it's at the heart of everything we do.
Millions of people in Bangladesh enjoy online gaming every day for entertainment. Most play responsibly and find it a fun part of their lives. But for some, without healthy habits, it can become a problem. Jillvo wants every user to stay well clear of that.
Responsible gaming means knowing your budget, managing your time, and keeping gaming a source of fun — not a way to cope with stress or financial problems. Every responsible gaming tool on Jillvo is built with one goal: to keep you in control, always.
All responsible gaming tools on Jillvo are accessible directly from your account settings page. Setting limits or activating self-exclusion involves no complicated process — just a few clicks.
We encourage all our players to review their gaming habits at least once a month. Ask yourself — is this still fun? Or does it feel like an obligation? If it's the latter, it's time to take a break.
Decide in advance how much you can afford to spend on entertainment each month, and never go beyond that budget. Never bet with money set aside for rent, food, or savings.
Decide how long you'll play each day or week, and use Jillvo's session time limit feature to help you stop at the right time.
There are no guarantees in betting. Every bet carries both the chance to win and the risk of losing. Think of a win as a bonus and a loss as the price of entertainment.
Avoid betting when you're angry, frustrated, lonely, or stressed. Decisions made on emotion rarely end well.
Talk openly with your family about your gaming habits. A tendency to hide it can be one of the first signs of a problem.
If you notice any of the signs above in yourself, don't wait — contact Jillvo's support team or reach out to one of the organizations listed below. Asking for help isn't weakness; it takes courage.
| Limit Type | Duration |
|---|---|
| Deposit Limit | Daily / Weekly / Monthly |
| Loss Limit | Daily / Weekly / Monthly |
| Bet Limit | Per Bet |
| Session Time | 30 minutes – 8 hours |
| Cooling-Off | 24 hours – 6 weeks |
| Self-Exclusion | 6 months – Permanent |
Self-exclusion is the most powerful tool available. Once activated, your account will be fully locked for the duration you choose.
Any attempt to open a new account during a self-exclusion period will be automatically rejected.
If you answer "Yes" to any of the questions below, it may be time to seek help:
Jillvo's responsible gaming team is available around the clock to support you.
support@jillvo.app
Live Chat — 24/7
Setting limits on Jillvo is quick and straightforward — just a few simple steps.
Log in to your Jillvo account and click the profile icon in the top right corner.
From the settings menu, select the "Responsible Gaming" option.
Deposit limits, session time, loss limits, or self-exclusion — choose what works for you.
Set your amount or time limit and save. Any decrease in limits takes effect immediately.
Jillvo strictly enforces an 18+ policy. Keeping minors away from gaming is our ethical responsibility.
Age is verified at registration, and KYC documents may be requested when necessary. Parents and guardians are also encouraged to play an active role in ensuring minors do not access this platform.
Parents and guardians can take the following steps:
If you suspect a minor is using Jillvo, please support@jillvo.appto report it.
Jillvo's Security Layers
All of Jillvo's responsible gaming tools are right at your fingertips. Join now and enjoy a safer gaming experience.