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Last Updated: January 2026

Jillvo Privacy Policy — We are committed to protecting your data

At Jillvo, your privacy matters deeply to us. This policy clearly explains how your personal information is collected and kept secure.

How We Protect Your Privacy

SSL Encryption

All your data is protected with 256-bit SSL encryption, ensuring no one can read your information during transmission.

Never Sold to Third Parties

Your personal data is never sold to third parties. Jillvo fully respects your privacy.

Secure KYC Verification

Documents submitted for identity verification are stored with the highest level of security and used solely for their intended purpose.

Secure Data Storage

Your data is stored on servers that comply with international security standards. Unauthorized access is made entirely impossible.

Cookie Controls

You decide which types of cookies to accept. Cookies can be managed at any time through your browser settings.

Your Rights, Guaranteed

You have the right to view, correct, or delete your data. You can exercise these rights at any time by contacting our support team.

Table of Contents

1 Introduction

Jillvo is a trusted online betting and casino platform in Bangladesh. We believe that full respect for user privacy is the foundation of a safe and healthy online environment. This privacy policy is designed to clearly explain how we collect, use, and protect your personal information when you use the Jillvo website and app.

By creating an account on Jillvo or using our services, you are considered to have agreed to this Privacy Policy. Please read it carefully.

Important: This policy was last updated in January 2026. You will be notified at your registered email address of any future changes.

2 What Information We Collect

Jillvo collects your information in several ways. Below is a detailed breakdown of what data is collected and why:

Data Type Example Purpose of Collection
Identification Information Name, email address, mobile number Account Creation & Communication
Identity Verification Documents National ID card, passport KYC Verification & Fraud Prevention
Financial Information BKash/Nagad number, bank account Processing Deposits & Withdrawals
Device & Browser Information IP address, browser type, OS Security & Fraud Detection
Gaming Activity Bet history and win/loss records Service Improvement & Responsible Gaming
Cookies & Tracking Data Session data, preferred pages Improving User Experience

We only collect information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.

3 How Your Data Is Used

Jillvo uses the information it collects about you for the following purposes:

  • For account creation, management, and verification.
  • To process deposits, withdrawals, and other financial transactions.
  • For providing customer support and resolving complaints.
  • To keep you informed about promotions, bonus offers, and exclusive benefits.
  • To prevent fraud, money laundering, and other illegal activities.
  • To ensure platform security and improve the quality of our services.
  • To fulfill legal obligations.
  • To promote responsible gaming and provide support to players experiencing difficulties.
You can opt out of marketing emails or notifications at any time. Use your account settings or contact our support team to do so.

4 Data Sharing & Third Parties

Jillvo never sells your personal data to third parties. However, there are specific circumstances where sharing certain information may be necessary:

  • Payment Providers: Necessary information is shared with bKash, Nagad, or banks to process financial transactions.
  • KYC Partner: We work with licensed verification services to confirm user identities.
  • Law Enforcement: In response to a court order or government directive, data may be disclosed to meet legal obligations.
  • Fraud Prevention Services: We work with specialist security services to detect fraud.
Assurance: The privacy standards of any third party are verified before data is shared with them. Jillvo signs strict data protection agreements with all of its partners.

5 Cookie Policy

The Jillvo website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, such as your chosen language.
  • Analytics Cookies: To understand which pages are most visited and by how many users.
  • Marketing Cookies: To show you relevant offers. You can turn this off at any time.

You can delete or block cookies at any time through your browser settings, though some features may not function properly as a result.

6 Data Retention Period

Jillvo does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements:

  • All data is retained for as long as your account remains active.
  • Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
  • KYC documents may be retained for up to 3 years after account closure.
  • Support conversations are retained for up to 2 years.
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked to you.

7 Your Rights

Under Jillvo's Privacy Policy, you have the following rights:

Right to AccessYou have the right to know what information we hold about you.
Right to RectificationYou have the right to correct any inaccurate or incomplete information.
Right to ErasureUnder specific conditions, you can request that your data be deleted.
Right to Restrict ProcessingIn certain cases, you can request that the use of your data be restricted.
Data PortabilityYou can request an export of your data in a standard, portable format.
Right to ObjectYou may object to marketing communications or certain types of data processing.

To exercise any of these rights, please support@jillvo.app. We will respond within 30 days.

8 Security Measures

Jillvo uses industry-standard technology and practices to protect your data. Our security layers include:

  • 256-bit SSL/TLS Encryption: Used for all data transfers.
  • Firewall Protection: Multi-layered firewalls to prevent unauthorized server access.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Regular security audits are conducted by external experts.
  • Staff Training: All staff receive regular training on data protection.
  • Data Backup: Secure data backups are maintained on a regular basis.
In the Event of a Data Breach: In the event of a data breach, affected users will be notified within 72 hours and prompt action will be taken.

9 Protection of Minors

Jillvo is an 18+ platform. We do not knowingly collect any information from minors. If a user is identified as underage:

  • Their account will be closed immediately.
  • All collected data will be securely deleted.
  • Parents or guardians will be notified where required.

If a parent or guardian believes their child has created an account on Jillvo, please contact us immediately at support@jillvo.appto get in touch.

10 Privacy Policy Updates

Jillvo reserves the right to update this Privacy Policy as needed. For any significant changes:

  • Advance notice will be sent to your registered email.
  • A clear notice will be posted on the platform.
  • The date of the update will be noted at the top of the policy.

Continued use of Jillvo after any changes take effect will be considered your acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: support@jillvo.app
  • Live Chat: Available 24/7 via website or app

We generally respond to privacy-related requests within 7 business days. Complex matters may take up to 30 days.

Responsible Gaming: Alongside your privacy, your well-being also matters to us. To learn more, visit our Responsible Gaming Visit the page.

Privacy Policy — Frequently Asked Questions

No, Jillvo never sells your phone number or email to third parties. Limited information may be shared only for payment processing or legal obligations, and strictly under binding agreements.

Yes, you can request deletion of your data at any time. However, certain financial records must be retained for a specified period due to legal requirements. Email us at support@jillvo.app and we will walk you through the process.

KYC documents are stored on servers secured with the highest level of encryption. Only authorized personnel can access these documents, and solely for verification purposes. They are never used for advertising or any other purpose under any circumstances.

Yes, Jillvo records your gaming activity — but this is for your own protection. The data is used to promote responsible gaming, prevent fraud, and improve our services. It is never shared externally.

Click the "Unsubscribe" link at the bottom of any marketing email, or turn off notifications from your account settings. You can also email support@jillvo.app directly and we will take prompt action.

Join a Safe & Trusted Platform

Your information is completely secure at Jillvo. Open an account today and enjoy betting with total peace of mind.

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